Support
Help Centre
For questions and information
For Art Collectors
Buying Art
Guidance on acquiring original works, understanding pricing, managing offers, and navigating your collector account.
- Orders & Payments
- After Delivery
- How to Start Buying Works
- Visualizing Art in Your Home
Become an Art Seller
For Artists
Everything you need to list works, manage your portfolio, understand commissions, and grow your presence on the platform.
- Sell on ArtRewards
- How to Apply as an Artist
- Verifying Identity
- Pricing and Listing Standards
Guidance on acquiring original works, understanding pricing, managing offers, and navigating your collector account.
- Orders & Payments
- After Delivery
- How to Start Buying Works
- Visualizing Art in Your Home
Everything you need to list works, manage your portfolio, understand commissions, and grow your presence on the platform.
- Sell on ArtRewards
- How to Apply as an Artist
- Verifying Identity
- Pricing and Listing Standards
Support for Art Buyers
Buyer Protection, Shipping & Returns
How your purchase is protected, how artworks are shipped and delivered, customs and taxes, and what to do if you need to return a work.
Buyer Protection Guarantee
When you buy art through ArtRewards, you're making a meaningful investment in the work, in the artist, and in your space. We take that seriously. This page explains exactly how we protect you at every step, from the moment you browse to long after your artwork arrives. Every purchase made through…
Returns, Refunds & Cancellations
We want every purchase on ArtRewards to feel considered and secure. This page explains your options clearly, from cancelling an order before it ships to resolving an issue after your artwork arrives.
Shipping and Delivery
At ArtRewards, we handle every step of the delivery process with the same care we bring to curating the work itself. This page explains how your artwork is packed, shipped, insured, and delivered and what we do if anything goes wrong along the way.
Support for Art Buyers
Buyer Protection, Shipping & Returns
View AllHow your purchase is protected, how artworks are shipped and delivered, customs and taxes, and what to do if you need to return a work.
Platform Integrity
Trust, Standards & Policies
Learn about ArtRewards' trust standards, marketplace policies, verification process, buyer and seller protections, and our commitment to secure art transactions.
Privacy Policy
For the purposes of applicable data protection law, including the EU General Data Protection Regulation (GDPR), ARTREWARDS, ONLINE ART GALLERY is the data controller responsible for your personal information.
Prohibited Content and Listings
ArtRewards is a curated marketplace built on trust, authenticity, and integrity. To preserve the standards that make the platform a credible place to buy and sell original art, certain works and content may never be listed. This page clearly sets out what is prohibited, why these standards exist…
Platform Integrity
Trust, Standards & Policies
View AllLearn about ArtRewards' trust standards, marketplace policies, verification process, buyer and seller protections, and our commitment to secure art transactions.
Get in Touch
Contact Support
Our specialist support team is available to assist you. Select the route most relevant to your enquiry for the fastest response.
Submit a Request
For general enquiries, order questions, or account issues. We aim to respond within 1–2 business days.
Buyer Support
Dedicated support for collectors regarding active orders, payments, and delivery. Response within 24 hours.
Artist Support
For listed artists with questions about listings, commissions, payouts, or account management.
Report a Concern
To report suspected fraud, listing inaccuracies, or policy violations. All reports are treated confidentially.
Privacy Request
To request data access, correction, or deletion under applicable data protection regulations (GDPR, CCPA).
Before You Contact Us
Most queries are addressed in our Help Centre articles. We recommend searching for your topic above before submitting a request.
Response Times
General: 1–2 business days
Buyer & Artist Support: within 24 hours
Support Hours
Monday – Friday, 9:00am – 6:00pm GMT
Closed on public holidays
Direct Email
info@artrewards.net
Please include your order number or account email when contacting support for the fastest possible resolution.
Get in Touch
Contact Support
Our specialist support team is available to assist you. Select the route most relevant to your enquiry.
Submit a Request
For general enquiries, order questions, or account issues. We aim to respond within 1–2 business days.
Buyer Support
Dedicated support for collectors regarding active orders, payments, and delivery. Response within 24 hours.
Artist Support
For listed artists with questions about listings, commissions, payouts, or account management.
Report a Concern
To report suspected fraud, listing inaccuracies, or policy violations. All reports are treated confidentially.
Privacy Request
To request data access, correction, or deletion under applicable data protection regulations (GDPR, CCPA).
Before You Contact Us
Most queries are addressed in our Help Centre articles. We recommend searching for your topic above before submitting a request.
Response Times
General: 1–2 business days
Buyer & Artist Support: within 24 hours
Support Hours
Monday – Friday, 9:00am – 6:00pm GMT
Closed on public holidays
Direct Email
info@artrewards.net
Please include your order number or account email when contacting support for the fastest possible resolution.