At ArtRewards, we handle every step of the delivery process with the same care we bring to curating the work itself. This page explains how your artwork is packed, shipped, insured, and delivered and what we do if anything goes wrong along the way.
How We Prepare Your Order
Once your purchase is confirmed, our team coordinates with the artist or gallery to prepare your artwork for shipment. This process takes 2–5 business days before the work is handed to a carrier.
All original works are carefully reviewed before dispatch. We confirm that the work matches its listing description and is in the condition stated before it leaves the sender.
Packaging Standards
Artwork sold through ArtRewards is packaged to professional standards designed to protect works during transit. Requirements vary by artwork type.
Original works on canvas or panel
- Wrapped in archival, acid-free tissue or glassine
- Protected with moisture-resistant sheeting
- Double-layered bubble wrap for cushioning
- Secured within a rigid outer box with adequate fill
- Works above 40 inches on any side are crated in custom wooden crates
Works on paper, photography, and flat pieces
- Wrapped in archival tissue or glassine
- Sandwiched between foam board or rigid cardboard
- Placed in a sealed, moisture-resistant outer box or tube where appropriate
Sculptures and three-dimensional works
- Individually wrapped with protective padding tailored to the work's form
- Placed in a custom box or wooden crate with adequate internal support
Framed works
- Glass or acrylic panels are secured and protected separately where applicable
- Frame corners reinforced
- Full work bubble-wrapped and crated or boxed to the appropriate size
If a work requires specialist crating, white-glove handling, or art freight services, we will notify you before shipment and discuss any additional arrangements.
Carriers and Shipping Methods
ArtRewards ships via trusted international carriers, including Local carriers, DHL, FedEx, UPS. The carrier used for your order depends on your location, the size of the work, and any specific handling requirements.
For large, high-value, or exceptionally fragile works, we may use specialist art logistics providers. If this applies to your order, a member of our team will be in touch to confirm arrangements.
Delivery Timeframes
Estimated delivery times vary based on your location and the work's origin.
- Europe: 2–5 business days
- North America, South America: 5–15 business days
- Africa, Asia: 5–15 business days
- Oceania, Antarctica: 5–15 business days
These are estimates from the dispatch date, not the purchase date. Please allow 2–5 business days for order processing before shipment begins.
Delivery times may be affected by peak periods, public holidays, or circumstances outside our control. We will keep you updated if any delay is anticipated.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation by email. This will include:
- Your tracking number
- The name of the carrier
- A direct link to track your shipment
You can monitor your delivery's progress at any time using the provided tracking number. If you have questions about your shipment status, contact our team at info@artrewards.net.
Signature on Delivery
A signature is required on delivery for all ArtRewards orders. This ensures your artwork reaches you safely and provides a clear record of receipt.
Please make sure someone is available at the delivery address to sign for the package. If no one is available:
- The carrier will leave a delivery notice with instructions to reschedule or collect from a local depot
- You are responsible for arranging redelivery or collection within the carrier's specified timeframe
- ArtRewards is not liable for loss or damage resulting from uncollected or abandoned packages after failed delivery attempts
If you need to provide specific delivery instructions or an alternative address, contact us before your order is dispatched at info@artrewards.net.
Shipping Insurance
Every artwork shipped through ArtRewards is insured during transit for the full purchase value. Insurance is included in your order at no additional cost.
This covers loss or damage that occurs while the work is in the carrier's care, from dispatch to confirmed delivery.
To make a claim under shipping insurance, you must:
- Report the issue to us within 7 days of delivery or the expected delivery date
- Retain all original packaging materials, as these are required for any carrier claim
- Provide clear photographic evidence of the damage and the packaging
International Shipping
ArtRewards ships to the following countries and regions: Shipping Destination Page.
If your country is not listed, please contact us at info@artrewards.net before placing an order. We will do our best to find a suitable arrangement.
Customs, Duties, and Import Taxes
When shipping internationally, your order may be subject to customs inspections, import duties, and local taxes. These charges are set by your country's customs authority and are entirely outside our control.
Customs fees and import duties are the buyer's responsibility. They are not included in the artwork price or shipping cost shown at checkout.
We recommend checking your local customs authority's website for guidance on applicable rates before placing an order. If you have questions, our team is happy to help you understand what to expect for your region.
ArtRewards will provide all required shipping documentation, including accurate commercial invoices and any export documentation required by the country of origin.
Delays
While most orders arrive within the estimated timeframe, delays can occasionally occur due to:
- Carrier capacity during peak periods
- Customs processing for international shipments
- Remote delivery locations
- Adverse weather or other force majeure events
If your order is significantly delayed beyond the estimated delivery window, please contact us at info@artrewards.net. We will investigate with the carrier and keep you informed.
Lost Shipments
If your tracking information shows no movement for 7 business days, or if your order has not arrived within 14 days of the estimated delivery date, please contact us immediately.
We will open an investigation with the carrier on your behalf. If the shipment is confirmed lost, we will arrange a resolution including a full refund or, where possible, a replacement in accordance with our Buyer Protection Guarantee.
Damaged Artwork on Arrival
If your artwork arrives damaged, please take the following steps:
- Do not discard any packaging, inner or outer
- Photograph the damage clearly, including close-ups of the work and all packaging
- Note whether the outer packaging shows signs of impact, crushing, or moisture
- Contact us at info@artrewards.net within 7 days of delivery
Include your order number, a description of the damage, and your photographs. We will review your report and respond within 2 business days with the next steps.
Depending on the nature of the damage, resolution options may include a full refund, partial refund, or restoration support. Claims submitted after the 7-day reporting window may not be eligible for a full resolution.
Commissions and Custom Works
Shipping timelines and arrangements for commissioned or custom work may differ from those for standard orders. These will be confirmed in writing at the time of the commission agreement. All other shipping and insurance terms on this page apply unless otherwise stated.
Changes to This Policy
We may update this Shipping and Delivery policy from time to time to reflect changes in our operations, carriers, or applicable regulations. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically.
Contact Us
For questions about shipping, a specific order, or delivery to your location, please contact our team.
Email: info@artrewards.net
Response time: We aim to respond within 2 business days.
When contacting us about an order, please include your order number and a brief description of your question or concern. This helps us assist you as quickly as possible.
This Shipping and Delivery policy applies to all purchases made through ArtRewards' secure checkout. ArtRewards reserves the right to make final determinations on shipping-related claims. Nothing in this policy limits any statutory rights you may hold under applicable consumer law in your jurisdiction.