Buyer Protection Guarantee

When you buy art through ArtRewards, you're making a meaningful investment in the work, in the artist, and in your space. We take that seriously. This page explains exactly how we protect you at every step, from the moment you browse to long after your artwork arrives.

Secure Checkout

Every purchase made through ArtRewards' secure checkout is protected. We use industry-standard encryption and trusted payment processing to keep your financial information safe.

1. Payments are processed securely through Stripe
2. Your card details are never stored on our servers
3. All transactions are encrypted end-to-end

Only purchases completed through ArtRewards' official checkout are eligible for our buyer protections. Payments made outside our platform, directly to an artist or gallery, are not covered.

How We Review Sellers and Artworks

Every artist and seller on ArtRewards goes through a review process before their work is listed. We don't accept open submissions.Our team evaluates:

1. Artist credentials, exhibition history, and professional standing
2. The quality, originality, and condition of listed works
3. Accuracy of artwork descriptions, dimensions, and materials
4. Edition information and provenance, where applicable

We maintain these standards to ensure that what you see on ArtRewards reflects the work honestly and fairly.

Our Authenticity Promise

Every original work sold through ArtRewards is represented as authentic. If you have reason to believe a work you purchased is not genuine, we want to hear from you.You have 90 days from the date of delivery to report an authenticity concern to our team.Our authenticity protection covers:

1. Works found to be fraudulent or inaccurately attributed to an artist
2. Unlicensed reproductions listed as originals
3. Works materially misrepresented in ways that significantly affect their value

It does not cover disputes about subjective elements such as style, aesthetic interpretation, or attributed works where uncertainty was disclosed in the listing.If we confirm an authenticity issue, we will work with you to resolve it, including a full refund where appropriate.

Condition and Listing Accuracy

We expect every listing on ArtRewards to describe the artwork truthfully and completely. This includes accurate information about:

1. Physical condition, including any existing wear, repairs, or imperfections
2. Dimensions and medium
3. Edition size and number, where applicable
4. Year of creation
5. Framing or mounting, if included

If you receive a work that is materially different from its listing description, you are protected. See the section below on how to report an issue.We recommend reviewing the full artwork listing carefully before purchasing. If you have any questions about a specific work condition, provenance, or sizing, contact our team before completing your order. We're happy to help.

Protection Against Damage or Non-Delivery

Art is carefully handled. But things can go wrong in transit. If your artwork arrives damaged or does not arrive at all, we will step in.You must report the issue to our team within 7 days of the confirmed delivery date or, in the case of non-delivery, within 14 days of the estimated delivery window.When reporting damage, please include:

1. Clear photographs of the damage, including close-ups and overall views
2. Photographs of the packaging, both inner and outer
3. Your order number and a brief description of the issue

Do not discard the original packaging. It may be needed for any carrier insurance claim.All works shipped through ArtRewards are insured during transit for  "the full purchase value".

Refunds and Resolutions

We aim to resolve every issue fairly and promptly. Depending on the nature of your concern, resolution options may include:

1. A full refund to your original payment method
2. A partial refund where the issue is minor but verified
3. Replacement or exchange where available
4. Restoration support for minor transit damage

Refunds are processed within 5–10 business days of a confirmed resolution.

Return Eligibility

Situation / Covered 

1. Artwork arrives damaged: Yes, Covered
2. Artwork is lost in transit: Yes, Covered
3. Work is materially not as described: Yes, Covered                                             
4. Authenticity concern: Yes, Covered, Within 90 days of delivery
5. Change of mind / personal preference: Not Covered
6. Work accurately described and undamaged: Not Covered

All sales are considered final once the cancellation window has passed and no qualifying issue exists. Please review listings carefully before purchasing.

Cancellation Window

You may cancel an order within 24 hours of placing it, provided the work has not yet been shipped.

To cancel, contact us at info@artrewards.net with your order number as soon as possible. Once a work is in transit, cancellation is no longer available, but your purchase remains covered under this guarantee.

Reporting Windows at a Glance

Issue / Reporting Window                                                                                     

1. Damage on arrival: Within 7 days of delivery
2. Non-delivery: Within 14 days of estimated delivery
3. Not as described: Within 7 days of delivery
4. Authenticity concern: Within 90 days of delivery

Reports submitted outside these windows may not be eligible for a full resolution. If you're unsure whether your timeline qualifies, contact us anyway. We review each case individually.

What Is Not Covered

Our buyer protection does not apply to:

1. Purchases completed outside ArtRewards' secure checkout
2. Arrangements made directly with artists or galleries, independent of our platform
3. Works that are accurately described and arrive undamaged, where the return request is based on personal preference
4. Damage resulting from improper handling, storage, or installation after delivery
5. Custom or commissioned works, unless a specific defect or misrepresentation applies
6. Attributed works where the uncertainty of authorship was clearly stated in the listing

If you are unsure whether your situation is covered, please reach out to us. We'd rather hear from you than have you wonder.

How to Reach Us

If you have a concern about a purchase, we're here to help. Please contact our collector support team at:

Email: info@artrewards.net

Response time: We aim to respond within 2 business days.

When you reach out, please include your order number, a clear description of the issue, and any relevant photographs. This helps us move quickly on your behalf.

For questions before you buy about a specific work, an artist, or the purchase process, you're also welcome to contact us. Our team is familiar with all the work on the platform and is happy to assist.

This Buyer Protection Guarantee applies to purchases made through ArtRewards' secure checkout. ArtRewards reserves the right to make a final determination on all claims. This policy does not limit any statutory consumer rights you may have under applicable law.