Your ArtRewards account is the gateway to your collecting journey, the place where favorite works are saved, purchases are recorded, and your preferences take shape. This page explains how to create and manage your account, keep your details current, and ensure every interaction remains secure. We believe confidence is the foundation of great collecting, and protecting your account is central to that promise.
Creating an Account
Setting up your ArtRewards account takes only a few moments and opens the door to a world of original works and curated discoveries.
To register:
- Select Sign Up from the top of any page
- Enter your name, email address, and a secure password
- Confirm your email through the verification link we sent you
- Set your preferences to begin receiving tailored recommendations
You can browse our collection freely without an account, but registering allows you to save works, submit offers, track orders, and receive personalised guidance from our curatorial team. There is no cost to create an account, and you may close it at any time.
Logging In and Password Reset
To access your account, select Log In and enter the email address and password associated with your registration.
If you have forgotten your password, recovering access is straightforward:
- Select Forgot Password on the login screen
- Enter the email address linked to your account
- Open the secure reset link we sent to your inbox
- Create a new password and confirm it
For your protection, password reset links expire after a short period. If your link has lapsed, simply request a new one. Should you encounter any difficulty signing in, contact us at info@artrewards.net, and we will help you regain access promptly.
Managing Saved Artworks (Favourites)
Your Favourites are a personal gallery of the works that move you, a curated shortlist you can return to as your collection takes shape.
To manage your saved works:
- Select the heart icon on any artwork to add it to your Favourites
- Visit your Favourites page at any time to revisit saved pieces
- Remove a work by selecting the heart icon again
- Share your saved works with our curators when seeking advice
Saving artworks also helps our curatorial team understand your tastes, allowing us to offer recommendations that genuinely reflect your sensibility. When you reach out for art advisory, sharing your Favourites is one of the most helpful ways to start.
Updating Profile Details
Keeping your profile current ensures that orders, deliveries, and communications reach you without interruption.
To update your details:
- Navigate to Account Settings from your profile menu
- Edit your name, email address, shipping address, or contact number
- Save your changes to apply them immediately
We recommend reviewing your shipping address before completing any purchase, particularly for higher-value or specialist works that require careful delivery arrangements. Accurate details allow us to handle each piece with the precision it deserves.
Email Preferences
We want every message you receive from us to feel relevant and worthwhile, never excessive.
To manage your communications:
- Open Account Settings and select Email Preferences
- Choose the updates you wish to receive, such as new arrivals, curated collections, or market insights
- Opt out of any category at any time
- Save your selections to update them instantly
You may unsubscribe from promotional messages at any time, though essential communications related to your orders, security, and account will always be sent to keep you informed.
Account Verification
Verification helps us maintain a trusted community of collectors and artists, protecting the integrity of every transaction on our platform.
In certain circumstances, we may ask you to confirm your identity, including:
- When completing a substantial acquisition
- When updating sensitive account or payment information
- When unusual activity is detected on your account
- When required to meet regulatory or compliance standards
Verification may involve confirming your email, validating a payment method, or providing supporting documentation. We treat any information you share with the utmost discretion, and all data is handled securely in line with our Privacy Policy.
Secure Payments
Every purchase on ArtRewards is protected by robust, industry-standard safeguards designed to keep your financial information private at every stage.
Our security measures include:
- Encrypted checkout that protects your details during every transaction
- PCI-compliant processing, ensuring your card information is never stored on our servers
- Trusted payment partners who handle transactions to the highest standards
- Continuous monitoring to detect and prevent unauthorised activity
You can shop with assurance, knowing that your investment and personal information are secured by experts. For a full explanation of how payments work, please see our Orders & Payments page.
Fraud and Suspicious Activity
Your security is paramount, and we remain vigilant on your behalf. Should you ever notice activity you do not recognise, we encourage you to act swiftly.
Signs to watch for include:
- Login notifications you did not initiate
- Changes to your profile or payment details you did not make
- Orders appearing in your history that you did not place
- Emails requesting your password or sensitive information, which we will never ask for directly
If you suspect fraudulent or suspicious activity, please take these steps:
- Change your password immediately
- Review your account details for any unauthorised changes
- Contact us at info@artrewards.net with a description of what you observed
- Retain any suspicious emails or messages so our team can investigate
We will respond quickly to secure your account and resolve any concerns. Please remember that ArtRewards will never ask for your password by email, and we encourage you to report any message that does.
Need More Help?
If you have any questions about your account, your preferences, or your security, our team is here to assist.
- Email: info@artrewards.net
- Response time: We aim to respond within 2 business days
Please include a clear description of your enquiry, along with any relevant details, so we can help you as swiftly and thoroughly as possible. Safeguarding your account and your peace of mind is a responsibility we take seriously at every step of your collecting journey.