Every acquisition on ArtRewards should feel as considered and secure as the artwork itself. This page walks you through how payments work, what happens after you buy, and how to keep track of your order from checkout to delivery. Whether this is your first purchase or your fiftieth, our aim is to make each step clear and reassuring.
Accepted Payment Methods
We support a range of trusted payment options so you can complete your purchase with confidence:
- Major credit and debit cards, including Visa, Mastercard, and American Express
- Secure digital wallets, where available in your region
- Bank transfer for select higher-value works, arranged with our team
All transactions are processed through an encrypted, PCI-compliant checkout. Your card details are never stored on our servers, and your financial information remains protected at every stage.
If you wish to arrange payment for a substantial acquisition, contact us at info@artrewards.net, and our team will guide you through the available options.
When You're Charged
Your payment is charged when you confirm your purchase through our secure checkout. For works bought outright, the full amount is processed immediately to reserve the piece for you.
Where you have submitted an offer rather than buying directly, no charge is applied until the artist accepts your offer. Once accepted, payment is processed, and your order moves into preparation.
For commissioned or custom work, payment terms are agreed in writing before work begins and may differ from those for standard purchases.
Payment Failures
Occasionally a payment may not go through. This is usually straightforward to resolve, and common causes include:
- Insufficient available funds
- An expired or recently reissued card
- Your bank declining an unfamiliar or international transaction
- Incorrect billing details entered at checkout
If your payment fails, no funds are taken, and the artwork remains available. We recommend verifying your card details, confirming with your bank that the transaction is authorised, and attempting the purchase again.
Should the issue persist, reach out to info@artrewards.net, and we will help you complete your acquisition without delay.
Order Confirmation Explained
Once your payment is successfully processed, you will receive an order confirmation by email. This serves as your record of purchase and includes:
- Your unique order number
- A summary of the artwork, including title, artist, dimensions, and medium
- The total amount paid, with any applicable taxes or shipping noted
- Estimated preparation and delivery timelines
Please keep this confirmation for your records. Your order number is the quickest way for our team to assist you with any future enquiries, so we encourage you to have it to hand whenever you contact us.
If you do not receive a confirmation within a few minutes of purchase, check your spam or promotions folder before contacting us at info@artrewards.net.
Tracking Your Order
After your artwork has been carefully prepared and handed over to our carrier, you will receive a dispatch notification with tracking details, where available. This allows you to follow your piece on its journey to you.
Delivery timelines vary according to the artist's location, the destination, and the nature of the work. Larger or more delicate pieces may require specialist handling, which can extend preparation time to ensure your artwork arrives in pristine condition.
If your tracking information has not updated or your order has not arrived within the expected window, contact us at info@artrewards.net, and we will investigate promptly on your behalf.
Invoice / Receipt Requests
A receipt is issued automatically with your order confirmation. Should you require a formal invoice, whether for personal records, insurance, or collection management, we are happy to provide one.
To request an invoice, email info@artrewards.net with:
- Your order number
- The name and address to appear on the invoice
- Any specific details you require for your records
We will prepare and send your invoice within 2 business days.
Currency and Exchange Rates
Prices on ArtRewards are displayed in the currency indicated at checkout. As a global platform, we welcome collectors from around the world, and the amount charged will reflect the listed price in that currency.
If your card or bank account operates in a different currency, your provider will apply its own exchange rate and may add a conversion fee at the time of the transaction. These rates are determined by your financial institution, not ArtRewards, so we recommend checking with them to confirm the exact amount that will appear on your statement.
Installments / Financing
We understand that building a meaningful collection is a journey, and we are always exploring ways to make acquiring exceptional works more flexible. Instalment and financing options are coming soon.
To be among the first to know when these become available, keep an eye on this page or subscribe to our updates.
Need More Help?
If you have any questions about a payment, an order, or your receipt, our team is here to assist.
- Email: info@artrewards.net
- Response time: We aim to respond within 2 business days
Please include your order number and a clear description of your enquiry so we can help you as swiftly as possible. Every order is handled with care, and we are committed to making your collecting experience seamless from start to finish.